Before
The original developers are gone
After
We take over, document and stabilise the codebase
Maintenance and SupportYour software, looked after.
We keep applications fast, secure and up to date after launch: bug fixes, updates, monitoring and small improvements, under a clear support plan with agreed response times.
- 01Bug fixes
- 02Updates & patches
- 03Monitoring
- 04Continuous improvement
01 — What’s included
Everything included in Maintenance and Support
One team covers the whole scope, so nothing falls between vendors.
- 01
Application support
Bug fixes and help for your team through one support channel.
- 02
Updates & patching
Frameworks, libraries and servers kept current and secure.
- 03
24/7 monitoring
Uptime and error monitoring with alerts to our team.
- 04
Performance tuning
Faster pages and queries based on real usage.
- 05
Small enhancements
A monthly allowance for improvements and new features.
- 06
Codebase takeover
Audit, documentation and stabilisation of inherited code.
02 — Problems we solve
Before CodeXcape, and after
Where Maintenance and Support usually goes wrong, and what we do differently.
Before
Outdated libraries and security holes
After
Scheduled updates and security patching
Before
Issues reported but never fixed
After
A ticketed support process with agreed response times
Before
Slow pages and growing errors
After
Performance tuning based on real monitoring data
03 — How an engagement runs
Four steps, one accountable team
Step 01
Discover
Workshops to map your processes, systems and goals.
Step 02
Design
Architecture, UX and a delivery plan you can hold us to.
Step 03
Build
Agile sprints with demos every two weeks.
Step 04
Run
Launch, support and continuous improvement after go-live.
04 — Outcomes
What you can expect
01
Peace of mind
Someone is always watching your systems.
02
Secure and current
No more years-old dependencies waiting to be exploited.
03
Steady improvement
Your product keeps getting better after launch.
05 — Built with
- Jira Service Management
- Sentry
- Datadog
- Azure Monitor
- GitHub
- Dependabot
- Grafana
06 — Where we apply it
Maintenance and Support across industries
07 — FAQ
Questions we often hear
How do we get started?
Book a call or send us a message. We begin with a short discovery session to understand your goals, systems and timeline, then share a proposal with scope, team and cost.
Can you work alongside our in-house team?
Yes. We can deliver end to end, or join your developers, designers and product owners inside your own tools, sprints and rituals.
How is pricing structured?
It depends on the scope. After discovery we recommend either a fixed price for a well-defined project or a dedicated monthly team for ongoing work.
Do you support the work after launch?
Yes. Maintenance and support plans keep what we build monitored, secure and improving after go-live.